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Effective communication is essential in clinical practice, particularly when facing challenging interactions with colleagues. In this workshop, we will adopt an explorative and strengths-based approach to help you understand and develop strategic communication skills. This will empower you to handle difficult situations assertively, enhancing your ability to manage conflicts without harming professional relationships.

Through interactive group discussion and breakout groups, we will share activities and practical tools focused on conflict resolution, negotiation, and influencing skills. By engaging collaboratively, you'll gain insights and techniques to enhance your capability with complex communications, ultimately contributing to a more positive and effective working environment in your clinical practice.

Learning Outcomes
• Communicate assertively in challenging situations without damaging professional relationships.
• Apply effective conflict management strategies when interacting with colleagues.
• Enhance negotiation and influencing skills to improve collaboration within hierarchical environments.
• Employ practical techniques to handle aggressive behaviours and navigate hierarchical challenges professionally.

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Venue: Zoom

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Information for FOUNDATION TRAINEES in KSS

From 2nd August 2023 Foundation trainees in Kent, Surrey & Sussex will not be able to access support (including workshops and groups) via the London PSU. If you are a KSS Foundation trainee you can access local support via: https://kss.hee.nhs.uk/kss-fou...

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* KSS GP trainees please note *

From 1st February 2025 all GP trainees in KSS will be supported by KSS’s own Professional Support & Wellbeing Service instead of the London PSU. If you are a GP trainee based in KSS and requiring support from the PSU please self-refer to the KSS PSW directly after this date.

https://kss.hee.nhs.uk/kss-fou...

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13:30 - 16:30

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SRTT: Strategic Communication and Assertiveness
30 Jun 2026 13:30 - 16:30

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